Behaviour Monitoring & PBS

CareVerity ECM & Care Compliance System with CareVerity Training Academy.

Demo Registered Manager

Registered Manager demo role view

Behaviour Monitoring & Positive Behaviour Support Module

Johnny Burrows behaviour support monitoring

Person-centred, least restrictive, dignity-focused monitoring for distressed behaviour, sleep disturbance, emotional distress and behaviour support needs. This module avoids punitive wording and supports Positive Behaviour Support principles.

behaviourSupportRequired: Yessleep disturbance and distressed behaviourcompanyId: TEST-COMPANY-001

Person-centred language guardrails

Preferred wording for records, plans, reviews and staff prompts.

behaviour that challenges

distressed behaviour

behaviour of concern

emotional distress

support need

possible trigger

de-escalation support

proactive strategy

least restrictive response

Behaviour records this month

ABC records completed

High-intensity incidents

Manager review required

Most common trigger

Environmental noise

Observed across hourly and ABC records

Most common time

22:00-01:00

Night-time pattern

Most common location

Bedroom

Sleep disturbance context

Sleep disturbance nights

Hourly records completed

Manager reviews completed

6 awaiting review

Care plan updates completed

Linked to support plan

Risk assessment updates completed

More reviews due

Professional referrals made

OT and community mental health team drafts

Restrictive practice events

Manager review required

De-escalation success rate

90%

Settled with least restrictive support

Open actions

Action tracker

Closed actions

Lessons learned captured

Behaviour Support Trigger

The module appears when behaviourSupportRequired is Yes. Admin users can open it for setup/review.

Service user

Johnny Burrows

Reason

sleep disturbance and distressed behaviour

Review frequency

weekly

Next review

11 June 2026

distressed behaviour

aggression

self-injury

refusal of essential care

anxiety/distress

wandering

sleep disturbance

night-time monitoring

repeated incidents

other

Core Sections

Core sections required for PBS monitoring, records, review, evidence and inspection readiness.

Behaviour Profile

Behaviour Support Plan

Behaviour Risk Assessment

ABC Behaviour Record

Hourly Sleep / Behaviour Record

Behaviour Incident Record

De-escalation and Support Strategies

Restrictive Practice / Restraint Record if applicable

Behaviour Review Meetings

Professional Referral Tracker

Family / Representative Involvement

Staff Guidance and Mobile Prompts

Behaviour KPI Dashboard

Lessons Learned and Care Plan Update Tracker

Behaviour Evidence Pack for Inspection

Behaviour Profile

Profile field	Value	Company scope
serviceUserId	demo-su-johnny-burrows	TEST-COMPANY-001
companyId	TEST-COMPANY-001	TEST-COMPANY-001
branchId	TEST-LOCATION-001	TEST-COMPANY-001
behaviourSupportRequired	Yes	TEST-COMPANY-001
dateIdentified	04 June 2026	TEST-COMPANY-001
identifiedBy	Demo Care Coordinator	TEST-COMPANY-001
mainBehaviourSupportNeeds	Sleep disturbance, night-time monitoring and distressed behaviour support.	TEST-COMPANY-001
knownTriggers	Noise at night, unfamiliar staff approach, rushing personal care, pain/discomfort cues.	TEST-COMPANY-001
earlyWarningSigns	Restlessness, repeated calling out, pacing, clenched hands, withdrawing from support.	TEST-COMPANY-001
communicationNeeds	Use calm tone, short sentences and allow extra processing time.	TEST-COMPANY-001
preferredSupportApproach	Offer reassurance, choice, quiet space, familiar routine and least restrictive support.	TEST-COMPANY-001
dislikesThingsToAvoid	Avoid rushing, crowding, arguing, raised voices and unnecessary touch.	TEST-COMPANY-001
calmingStrategies	Warm drink, dimmed lights, favourite music, reassurance and time to settle.	TEST-COMPANY-001
sensoryNeeds	Low noise environment, reduced bright lighting, familiar blanket.	TEST-COMPANY-001
painHealthConsiderations	Check for discomfort, continence need, constipation, infection signs or medication side effects.	TEST-COMPANY-001
medicationConsiderations	Medication concerns must be referred to GP/pharmacist by authorised staff.	TEST-COMPANY-001
environmentalFactors	Night-time noise, room temperature, lighting and hallway movement may affect sleep.	TEST-COMPANY-001
culturalReligiousPersonalPreferences	Personal routines and family preferences recorded in care plan.	TEST-COMPANY-001
capacityConsentConsiderations	Capacity/consent reviewed for behaviour monitoring and information sharing.	TEST-COMPANY-001
bestInterestDecisionRequired	Yes	TEST-COMPANY-001
familyRepresentativeInput	Family representative involved in review meetings.	TEST-COMPANY-001
professionalInput	GP, community mental health team, learning disability team or OT input considered where needed.	TEST-COMPANY-001
reviewFrequency	weekly	TEST-COMPANY-001
nextReviewDate	11 June 2026	TEST-COMPANY-001
status	active	TEST-COMPANY-001
createdBy	Demo Care Coordinator	TEST-COMPANY-001
createdAt	04 June 2026 09:00	TEST-COMPANY-001
updatedBy	Demo Registered Manager	TEST-COMPANY-001
updatedAt	04 June 2026 10:00	TEST-COMPANY-001

Behaviour Support Plan - Version Controlled

Plan section	Status	Version	Approval
About the person	Drafted	Version 1.0	Demo Registered Manager approval required before publishing
What behaviour may tell us	Drafted	Version 1.0	Demo Registered Manager approval required before publishing
Communication needs	Drafted	Version 1.0	Demo Registered Manager approval required before publishing
Known triggers	Drafted	Version 1.0	Demo Registered Manager approval required before publishing
Early warning signs	Drafted	Version 1.0	Demo Registered Manager approval required before publishing
Proactive support strategies	Drafted	Version 1.0	Demo Registered Manager approval required before publishing
Active support during distress	Manager review required	Version 1.0	Demo Registered Manager approval required before publishing
De-escalation techniques	Manager review required	Version 1.0	Demo Registered Manager approval required before publishing
What staff should avoid	Manager review required	Version 1.0	Demo Registered Manager approval required before publishing
Post-incident support	Manager review required	Version 1.0	Demo Registered Manager approval required before publishing
Family / representative involvement	Manager review required	Version 1.0	Demo Registered Manager approval required before publishing
Professional involvement	Manager review required	Version 1.0	Demo Registered Manager approval required before publishing
Restrictions or restraint if applicable	Manager review required	Version 1.0	Demo Registered Manager approval required before publishing
Least restrictive approach	Manager review required	Version 1.0	Demo Registered Manager approval required before publishing
Review plan	Linked	Version 1.0	Demo Registered Manager approval required before publishing
Staff training requirements	Linked	Version 1.0	Demo Registered Manager approval required before publishing
Linked care plan sections	Linked	Version 1.0	Demo Registered Manager approval required before publishing
Linked risk assessments	Linked	Version 1.0	Demo Registered Manager approval required before publishing

Behaviour Risk Assessment

Risk ID	Risk category	Risk description	People at risk	Likelihood	Impact	Rating	Current controls	Proactive measures	De-escalation	Emergency escalation	Professional referral	Care plan update	Review date	Approved by	Approved at	Status
BRISK-001	sleep disturbance	Johnny Burrows may become distressed during night-time waking.	service user / staff	Medium	High	High	Quiet environment, calm reassurance, hourly observation	Low-stimulus approach and familiar routine	Offer choice and space	Office/999 escalation if immediate safety concern	Yes	Yes	11 June 2026	Demo Registered Manager	Pending approval	active
BRISK-002	wandering	Night-time wandering may increase falls or exit-seeking risk.	service user	Medium	High	High	Door sensor placeholder and observation prompts	Reduce night-time triggers	Redirect calmly	Contact manager if unable to settle safely	OT review considered	Yes	11 June 2026	Demo Registered Manager	Pending approval	active

Quick Staff Recording

Mobile-friendly recording actions for staff during or after a visit. Demo buttons create local confirmation only.

ABC Behaviour Records

Record ID	Date	Time	Location	Staff present	Antecedent	Possible trigger	Behaviour observed	Intensity	Duration	Risk to self	Risk to others	De-escalation used	Outcome	Manager review	Care plan update	Risk update	Referral	Created by	Created at	Reviewed by	Reviewed at
ABC-DEMO-001	01 June 2026	20:15	Lounge	Demo Senior Care Worker	Night-time noise and change in routine noted before distress.	Environmental noise	Distressed behaviour and repeated requests for reassurance.	High	8	Yes	No	Yes - least restrictive support used.	Settled and safe.	Yes	Yes	Yes	Yes	Demo Care Worker A	04 June 2026 22:15	Demo Registered Manager	05 June 2026 09:00
ABC-DEMO-002	02 June 2026	21:15	Bedroom	Demo Care Worker A	Night-time noise and change in routine noted before distress.	Pain/discomfort suspected	Distressed behaviour and repeated requests for reassurance.	Low	9	No	No	Yes - least restrictive support used.	Settled and safe.	No	No	No	No	Demo Care Worker A	04 June 2026 22:15	Pending	Pending
ABC-DEMO-003	03 June 2026	22:15	Lounge	Demo Senior Care Worker	Night-time noise and change in routine noted before distress.	Unfamiliar approach	Distressed behaviour and repeated requests for reassurance.	Medium	10	No	No	Yes - least restrictive support used.	Settled and safe.	No	No	No	No	Demo Care Worker A	04 June 2026 22:15	Pending	Pending
ABC-DEMO-004	04 June 2026	23:15	Bedroom	Demo Care Worker A	Night-time noise and change in routine noted before distress.	Environmental noise	Distressed behaviour and repeated requests for reassurance.	Low	11	No	No	Yes - least restrictive support used.	Settled and safe.	No	No	No	No	Demo Care Worker A	04 June 2026 22:15	Pending	Pending
ABC-DEMO-005	05 June 2026	20:15	Lounge	Demo Senior Care Worker	Night-time noise and change in routine noted before distress.	Pain/discomfort suspected	Distressed behaviour and repeated requests for reassurance.	High	12	Yes	No	Yes - least restrictive support used.	Settled and safe.	Yes	Yes	No	No	Demo Care Worker A	04 June 2026 22:15	Demo Registered Manager	05 June 2026 09:00
ABC-DEMO-006	06 June 2026	21:15	Bedroom	Demo Care Worker A	Night-time noise and change in routine noted before distress.	Unfamiliar approach	Distressed behaviour and repeated requests for reassurance.	Low	13	No	No	Yes - least restrictive support used.	Settled and safe.	No	No	Yes	No	Demo Care Worker A	04 June 2026 22:15	Pending	Pending
ABC-DEMO-007	07 June 2026	22:15	Lounge	Demo Senior Care Worker	Night-time noise and change in routine noted before distress.	Environmental noise	Distressed behaviour and repeated requests for reassurance.	Medium	14	No	No	Yes - least restrictive support used.	Settled and safe.	No	No	No	Yes	Demo Care Worker A	04 June 2026 22:15	Pending	Pending
ABC-DEMO-008	01 June 2026	23:15	Bedroom	Demo Care Worker A	Night-time noise and change in routine noted before distress.	Pain/discomfort suspected	Distressed behaviour and repeated requests for reassurance.	Low	15	No	No	Yes - least restrictive support used.	Settled and safe.	No	No	No	No	Demo Care Worker A	04 June 2026 22:15	Pending	Pending
ABC-DEMO-009	02 June 2026	20:15	Lounge	Demo Senior Care Worker	Night-time noise and change in routine noted before distress.	Unfamiliar approach	Distressed behaviour and repeated requests for reassurance.	High	16	Yes	No	Yes - least restrictive support used.	Settled and safe.	Yes	Yes	No	No	Demo Care Worker A	04 June 2026 22:15	Demo Registered Manager	05 June 2026 09:00
ABC-DEMO-010	03 June 2026	21:15	Bedroom	Demo Care Worker A	Night-time noise and change in routine noted before distress.	Environmental noise	Distressed behaviour and repeated requests for reassurance.	Low	17	No	No	Yes - least restrictive support used.	Settled and safe.	No	No	No	No	Demo Care Worker A	04 June 2026 22:15	Pending	Pending

7 Days Hourly Sleep / Behaviour Records - Preview

Record ID	Date	Hour	Asleep	Awake	Settled	Restless	Distressed	Behaviour observed	Possible trigger	Support provided	Staff initials	Notes
SLEEP-DEMO-001	01 June 2026	22:00	No	Yes	Yes	No	No	No behaviour of concern observed.	None identified	Reassurance, drink offered, low-stimulation support.	DW	Hourly sleep/behaviour monitoring demo entry.
SLEEP-DEMO-001	01 June 2026	23:00	No	Yes	Yes	No	No	No behaviour of concern observed.	None identified	Reassurance, drink offered, low-stimulation support.	DW	Hourly sleep/behaviour monitoring demo entry.
SLEEP-DEMO-002	02 June 2026	22:00	No	Yes	Yes	No	No	No behaviour of concern observed.	None identified	Reassurance, drink offered, low-stimulation support.	DW	Hourly sleep/behaviour monitoring demo entry.
SLEEP-DEMO-002	02 June 2026	23:00	No	Yes	Yes	No	No	No behaviour of concern observed.	None identified	Reassurance, drink offered, low-stimulation support.	DW	Hourly sleep/behaviour monitoring demo entry.
SLEEP-DEMO-003	03 June 2026	22:00	No	Yes	Yes	No	No	No behaviour of concern observed.	None identified	Reassurance, drink offered, low-stimulation support.	DW	Hourly sleep/behaviour monitoring demo entry.
SLEEP-DEMO-003	03 June 2026	23:00	No	Yes	Yes	No	No	No behaviour of concern observed.	None identified	Reassurance, drink offered, low-stimulation support.	DW	Hourly sleep/behaviour monitoring demo entry.
SLEEP-DEMO-004	04 June 2026	22:00	No	Yes	Yes	No	No	No behaviour of concern observed.	None identified	Reassurance, drink offered, low-stimulation support.	DW	Hourly sleep/behaviour monitoring demo entry.
SLEEP-DEMO-004	04 June 2026	23:00	No	Yes	Yes	No	No	No behaviour of concern observed.	None identified	Reassurance, drink offered, low-stimulation support.	DW	Hourly sleep/behaviour monitoring demo entry.
SLEEP-DEMO-005	05 June 2026	22:00	No	Yes	Yes	No	No	No behaviour of concern observed.	None identified	Reassurance, drink offered, low-stimulation support.	DW	Hourly sleep/behaviour monitoring demo entry.
SLEEP-DEMO-005	05 June 2026	23:00	No	Yes	Yes	No	No	No behaviour of concern observed.	None identified	Reassurance, drink offered, low-stimulation support.	DW	Hourly sleep/behaviour monitoring demo entry.
SLEEP-DEMO-006	06 June 2026	22:00	No	Yes	Yes	No	No	No behaviour of concern observed.	None identified	Reassurance, drink offered, low-stimulation support.	DW	Hourly sleep/behaviour monitoring demo entry.
SLEEP-DEMO-006	06 June 2026	23:00	No	Yes	Yes	No	No	No behaviour of concern observed.	None identified	Reassurance, drink offered, low-stimulation support.	DW	Hourly sleep/behaviour monitoring demo entry.
SLEEP-DEMO-007	07 June 2026	22:00	No	Yes	Yes	No	No	No behaviour of concern observed.	None identified	Reassurance, drink offered, low-stimulation support.	DW	Hourly sleep/behaviour monitoring demo entry.
SLEEP-DEMO-007	07 June 2026	23:00	No	Yes	Yes	No	No	No behaviour of concern observed.	None identified	Reassurance, drink offered, low-stimulation support.	DW	Hourly sleep/behaviour monitoring demo entry.

Behaviour Incident Records

Incident ID	Behaviour record	Date	Time	Incident type	Description	Trigger	Early signs	Behaviour observed	Risk level	Injury	Restriction used	Emergency services	Staff action	De-escalation	Outcome	People notified	Family	Professional notification	Safeguarding	Manager review	Lessons learned	Care plan update	Risk update	Support plan update	Approved by	Approved at
BINC-001	ABC-DEMO-001	04 June 2026	22:15	Distressed behaviour	Noise before sleep increased distress.	Environmental noise	Restlessness	Repeated reassurance sought	Medium	No injury	No	No	Calm reassurance and reduced stimulation	Yes	Settled safely	Manager and family representative	Yes	No	No safeguarding threshold in demo	Manager review required	Reduce noise and review night routine	Yes	Yes	Yes	Demo Registered Manager	Pending approval
BINC-002	ABC-DEMO-004	05 June 2026	01:10	Wandering risk	Service user moved toward hallway during night waking.	Unsettled sleep	Pacing	Walking near exit	High	No injury	No	No	Redirected calmly	Yes	Returned to room	Manager	No	OT review considered	No safeguarding threshold in demo	Manager review required	Review environment and signage	Yes	Yes	Yes	Demo Registered Manager	Pending approval
BINC-003	ABC-DEMO-007	06 June 2026	23:30	Refusal of essential care	Personal care was delayed and accepted later.	Rushed approach	Withdrawing	Refused support initially	Low	No injury	No	No	Staff stepped back and offered choice	Yes	Accepted later	Manager	No	No	No safeguarding threshold in demo	Reviewed	Avoid rushing and give time	Yes	No	Yes	Demo Registered Manager	Approved

Restrictive Practice / Restraint Safeguard

Displayed only where restriction/restraint is recorded.

Restrictive practice must only be used as a last resort, where necessary, proportionate and least restrictive. Manager review is required.

Restrictive Practice Test Record

Record	Type	Reason	Necessary	Proportionate	Least restrictive	Duration	Staff	Monitoring	Wellbeing check	Service user debrief	Staff debrief	Manager review	Safeguarding	CQC consideration	Professional review	Care/risk update	Reduction plan
RPR-DEMO-001	Door sensor / observation restriction placeholder	Immediate safety monitoring after night-time wandering risk	To reduce immediate risk of leaving safe area during distress	Proportionate to risk and time-limited	Least restrictive option selected before any physical intervention	10 minutes	Demo Senior Care Worker	Continuous wellbeing checks	Wellbeing check completed	Debrief offered to service user	Staff debrief required	Manager review required	Safeguarding consideration recorded	CQC notification consideration required	Professional review required	Care plan and risk assessment update required	Reduction plan: reduce night-time triggers and review environment

AI-Assisted PBS Drafts Awaiting Manager Approval

AI status	Draft/action	Reason	Approval status	Link
AI-assisted draft - manager approval required	Behaviour support plan update	Night-time environmental noise and reassurance pattern	Awaiting manager approval	Links to behaviour support plan
AI-assisted draft - manager approval required	Behaviour risk assessment update	Wandering risk and sleep disturbance pattern	Awaiting manager approval	Links to risk assessment
AI-assisted draft - manager approval required	ABC trend summary	Environmental noise and pain/discomfort cues are possible triggers	Awaiting manager approval	Links to ABC records
AI-assisted draft - manager approval required	Family update draft	Support plan review and reassurance strategies	Awaiting manager approval	Minimum necessary details
AI-assisted draft - manager approval required	OT referral draft	Night-time wandering and environment review	Awaiting manager approval	No automatic referral sent
AI-assisted draft - manager approval required	Community mental health team email draft	Distressed behaviour support review	Awaiting manager approval	No automatic clinical decision

Professional / Family Drafts

Draft	Purpose	Governance	Sending status
OT referral draft	Night-time wandering and environment review	AI-assisted draft - manager approval required	Not sent
Community mental health team email draft	Distressed behaviour support review	AI-assisted draft - manager approval required	Not sent
Family update draft	Support plan review update using minimum necessary detail	AI-assisted draft - manager approval required	Not sent

Staff Mobile App Behaviour Support Prompts

Mobile item	Staff prompt
Behaviour support alert	Johnny Burrows has a behaviour support plan. Use calm, least restrictive support.
Key triggers	Noise at night, unfamiliar staff approach, rushing personal care, pain/discomfort cues.
Early warning signs	Restlessness, repeated calling out, pacing, clenched hands, withdrawing from support.
Calming strategies	Warm drink, dimmed lights, favourite music, reassurance and time to settle.
What to avoid	Avoid rushing, crowding, arguing, raised voices and unnecessary touch.
Emergency escalation plan	Call office/manager; follow emergency procedure if immediate safety concern.
Quick ABC record	Antecedent, behaviour observed, consequence, support and outcome
Quick hourly sleep/behaviour record	Sleeping, awake settled, restless, distressed, support provided
Behaviour incident report	Create linked incident and notify manager
Manager notification button	Notify manager for review or urgent support

Behaviour KPI Chart Data

Chart	Demo pattern
Behaviour events by week	Week 1: 10
Behaviour events by time of day	22:00-01:00 highest
Triggers frequency	Environmental noise 5, pain/discomfort suspected 3, unfamiliar approach 2
Intensity breakdown	Low 4, Medium 3, High 3
Restrictive practice trend	1 event, reduction plan active
Sleep pattern overview	7 monitored nights, settled periods improving

Behaviour Review Action Tracker

Action ID	Service user	Company	Source record	Source type	Action required	Responsible person	Priority	Due date	Status	Evidence	Manager approved
BACT-001	demo-su-johnny-burrows	TEST-COMPANY-001	ABC-DEMO-001	ABC record	update care plan	Demo Care Coordinator	High	07 June 2026	Open	Draft care plan update	No
BACT-002	demo-su-johnny-burrows	TEST-COMPANY-001	BRISK-001	risk assessment	update risk assessment	Demo Registered Manager	High	07 June 2026	Open	Risk update draft	No
BACT-003	demo-su-johnny-burrows	TEST-COMPANY-001	SLEEP-DEMO-003	hourly record	request OT review	Demo Care Coordinator	Medium	10 June 2026	Open	OT referral draft	No
BACT-004	demo-su-johnny-burrows	TEST-COMPANY-001	BINC-002	incident	arrange staff debrief	Demo Field Supervisor	Medium	08 June 2026	In progress	Debrief notes	No
BACT-005	demo-su-johnny-burrows	TEST-COMPANY-001	ABC-DEMO-007	ABC record	review environment	Demo Registered Manager	High	09 June 2026	Open	Environment review checklist	No

Behaviour Evidence Pack for Inspection

CQC area	Evidence included
Safe	Behaviour risk assessment, restrictive practice safeguard, incident records, manager reviews
Effective	Behaviour support plan, professional referrals, care plan/risk assessment updates
Caring	Person-centred profile, family/representative input, least restrictive response
Responsive	ABC records, hourly sleep/behaviour records, action tracker, review meetings
Well-led	KPI dashboard, lessons learned, staff training/debriefs, audit trail and evidence pack

Behaviour Module Readiness Test Matrix

Acceptance area	Result	Evidence
Behaviour module trigger works	Pass in demo	Johnny Burrows has behaviourSupportRequired = Yes
Behaviour module hidden when disabled	Pass in demo	Service users with No show trigger-disabled message unless admin
Mobile recording works	Pass in demo	Mobile prompt card includes quick ABC and hourly record
Hourly record works	Pass in demo	7 days hourly records generated
ABC record works	Pass in demo	10 ABC records generated
Manager review works	Pass in demo	Manager review statuses displayed
AI draft approval works	Pass in demo	AI-assisted draft rows require manager approval
Restrictive practice safeguard works	Pass in demo	Restrictive practice must only be used as a last resort, where necessary, proportionate and least restrictive. Manager review is required.
KPI dashboard works	Pass in demo	KPI cards and chart rows populated
Evidence pack works	Pass in demo	CQC evidence mappings generated
Tenant separation passes	Partial	All demo behaviour records include companyId; real DB/RLS still required